Last Updated: September 3, 2026

ZHAO YUAN TRADING CO., LIMITED (“we”, “us”, “our”, or the “Company”) operates this online store. We respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, make a payment, or contact us.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information that you voluntarily provide, including:

• Full name
• Email address
• Shipping address
• Billing address
• Telephone number, if provided
• Order and purchase information
• Product information relating to your order
• Information you provide when contacting customer service
• Other information you voluntarily submit through our website

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Certain website usage and interaction information

This information may be collected through cookies and similar technologies.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To process and fulfill orders
• To process or facilitate payments
• To arrange shipping and delivery
• To send order confirmations and shipping updates
• To provide customer support
• To respond to inquiries and requests
• To process returns, refunds, and order cancellations
• To prevent fraud, unauthorized transactions, and misuse of our website
• To maintain and improve our website and services
• To maintain appropriate business and transaction records
• To comply with applicable laws and regulations
• To send promotional communications where permitted by applicable law

We use personal information only for legitimate business purposes and the purposes described in this Privacy Policy.

3. Payment Information

Our website may offer third-party payment services, including PayPal.

When you choose a third-party payment method, your payment information may be collected and processed directly by the applicable payment provider.

We may receive transaction information necessary to confirm payment and fulfill your order, such as payment status, transaction identification, and related order information.

We do not intentionally store your complete payment card number, card security code, or PayPal account password on our own systems.

Your use of a third-party payment service is also subject to the privacy policy and terms of that payment provider.

4. Sharing of Personal Information

We may share personal information with third parties when reasonably necessary to operate our business and provide our services.

These third parties may include:

• Payment processors
• Shipping and delivery providers
• Website hosting providers
• E-commerce and technology service providers
• Customer service providers
• Fraud prevention and security providers
• Professional advisers
• Government authorities or law enforcement agencies when required by law

We do not sell or rent your personal information to third parties for their independent marketing purposes.

Third-party service providers may process personal information on our behalf to provide services necessary for our business operations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve your browsing experience.

Cookies may be used to:

• Keep products in your shopping cart
• Support checkout functionality
• Remember certain preferences
• Maintain website security
• Understand website traffic and usage
• Improve website performance
• Support marketing or advertising activities where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Order and Transaction Information

When you place an order, we may collect and retain information relating to the transaction, including:

• Customer name
• Contact information
• Shipping and billing information
• Products purchased
• Order amount
• Payment status
• Shipping information
• Communications relating to the order

We use this information to fulfill orders, provide customer service, process returns and refunds, resolve disputes, maintain transaction records, and comply with applicable legal obligations.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

We may retain certain information for longer where necessary to:

• Complete transactions
• Provide customer support
• Resolve disputes
• Prevent fraud
• Maintain business records
• Meet tax or accounting requirements
• Comply with applicable laws and regulations

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.

9. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including payment providers, shipping services, analytics services, advertising services, and other external platforms.

Third-party websites and services operate under their own terms and privacy policies.

We are not responsible for the privacy practices or content of third-party websites or services, except as otherwise required by applicable law.

We encourage you to review the applicable privacy policies before providing personal information to third parties.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally permitted
• Request restriction of certain processing activities
• Object to certain uses of personal information
• Withdraw consent where processing is based on consent
• Request information about how your personal information is processed

To exercise applicable rights, please contact us using the contact information below.

We may need to verify your identity before processing certain requests.

11. Children’s Privacy

Our website is intended for general consumers and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. International Data Processing

As an online business, we may use service providers located in different countries or regions.

Your personal information may therefore be processed or stored outside the country or region where you are located.

Where required by applicable law, we will take reasonable measures to protect personal information during international transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

ZHAO YUAN TRADING CO., LIMITED
Email: [email protected]
Address:
RM 5B 12/F TUNG LEE IND BLDG
9 LAI YIP ST KWUN TONG
HONG KONG