Last Updated: September 3, 2026
Thank you for shopping with ZHAO YUAN TRADING CO., LIMITED.
This Shipping Policy explains how we process and deliver orders placed through our online store.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
During holidays, promotional events, or periods of unusually high order volume, processing may take additional time.
Once your order has been shipped, we may send a shipping confirmation email with tracking information when tracking is available.
2. Shipping and Delivery Times
Available shipping methods and applicable delivery charges will be displayed during checkout based on the destination and available shipping options.
As a general estimate:
Standard Shipping: approximately 7–20 business days
Delivery times are estimates only and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, shipping carrier, customs clearance, weather conditions, transportation conditions, public holidays, and other circumstances beyond our reasonable control.
Certain remote areas or international destinations may require additional delivery time.
3. Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on factors including:
- Delivery destination
- Package size and weight
- Shipping method
- Number of products ordered
- Other applicable shipping conditions
Any customs duties, import taxes, brokerage charges, or other fees imposed by the destination country may be the responsibility of the customer unless otherwise stated during checkout.
4. Tracking Information
Where tracking is available, tracking information may be provided after the order has been dispatched.
Please allow some time for tracking information to become active after the shipping carrier receives and scans the package.
If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the local delivery carrier.
If you are still unable to locate the package, please contact us and we will make reasonable efforts to assist you.
5. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an error in your shipping information, please contact us as soon as possible before the order is shipped.
Once an order has been shipped, we may not be able to change the delivery address.
If a package is returned because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping costs may apply if the customer requests reshipment.
6. Shipping Delays
Shipping delays may occur due to circumstances outside our reasonable control, including:
- Customs clearance
- Shipping carrier delays
- Severe weather
- Transportation disruptions
- Public holidays
- Incorrect or incomplete address information
- Unexpected logistical issues
- Other unforeseen circumstances
If your order appears to be significantly delayed, please contact us with your order number so that we can review the shipping status and assist you.
7. Damaged Packages
If your package arrives damaged, please contact us as soon as reasonably possible.
We recommend taking clear photographs of:
- The shipping package
- The shipping label
- The product
- Any visible damage
We may request photographs, videos, or other information to evaluate the issue and determine an appropriate solution.
8. International Shipping
International orders may be subject to customs inspection, import duties, taxes, brokerage charges, or other fees imposed by the destination country.
Such charges are generally determined by local authorities and may be the responsibility of the customer unless otherwise stated.
Customs procedures may also affect delivery times.
Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their destination country.
9. Delivery Address
Orders will be shipped to the delivery address provided during checkout.
Please carefully review your shipping information before submitting your order.
We are not responsible for delays or failed delivery caused by inaccurate or incomplete information supplied by the customer, subject to applicable consumer protection laws.
10. Contact Us
If you have questions about shipping or the delivery of your order, please contact us:
ZHAO YUAN TRADING CO., LIMITED
Email: [email protected]
Address:
RM 5B 12/F TUNG LEE IND BLDG
9 LAI YIP ST KWUN TONG
HONG KONG